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Complaint Rules and Content Removal Procedure

Important: When reporting an error always check that the e-mail address you have typed is correct and functional. If you type your e-mail address incorrectly or if your e-mail address is not working properly, we will not be able to contact you.

  • by e-mail: info@sexchat24.com (you will be sent an answer within 48 hours at the latest)
  • by means of a contact form (you will be sent an answer within 48 hours at the latest)
  • in writing, by sending your letter to the following address:
    • LiveNet, s.r.o.
    • Náprotivná ulica 353/27
    • 930 12 Ohrady, Slovenská republika (you will be sent an answer within 7 days at the latest following the delivery of your complaint or another claim)

If you believe that your identity has been abused, or that somebody has been using your photographs under your identity, or if a different, illegal content is displayed on our websites, contact us immediately using one of the options mentioned in Section I. hereinabove.

When reporting an illegal content, we will need:

  • access path to such an illegal content (URL, e.g.: https://sexchat24.com/contact, the easiest way is to copy from the address bar of your browser)
  • a description of the manner of violation (e.g. a content violating the website rules, use of a content protected by copyright, abuse of personal data etc.)
  • the time of discovering the existence of an illegal content
  • sending us a screenshot of the content will be greatly appreciated.

In the event of reporting,

  • the content will be temporarily removed from the website until the problem is solved
  • the content provider (the model) will be contacted and asked to submit the required certificates and licences in order to prove the copyright on the content provided
  • if the content provider (the model) cannot prove the copyright on the content or a licence/certificate applying thereto, the content will be removed permanently.

During this time we will be in contact with the content provider (the model) as well as with the reporting person to inform both parties of how the matter is being resolved.

If your account has been suspended, contact us using one of the options mentioned in Section I. hereinabove. You can only get information about your suspended account through the e-mail address which you provided upon registration. We do not disclose any information concerning your account to third parties, and therefore it is essential that the e-mail address provided upon registration is used.

We will need the following details:

  • the suspended user name
  • the e-mail address used upon registration
  • the time the account was suspended.

A suspended account may only be renewed subject to individual review.

There are various ways how to top up your credit, which is why it is essential that you inform us about all possibilities of topping up your credit using one of the options mentioned in Section I. hereinabove. In the event of any defects, we can top up your credit manually, so you will definitely not lose your money.

1. If you have chosen a bank transfer,

we will need the following details:

  • the number of the account to which you have transferred the money
  • your account number
  • a message for the recipient, or a variable symbol
  • the date of transfer
  • the amount of money transferred.

The quickest way to lodge a complaint is to make a screenshot, including all the important details in order for us to identify the amount which you have transferred to the bank account. After identifying your transaction on the bank website, your credit will be topped up manually.

2. If you have used your credit card to top up your credit,

we will need the following details:

  • which payment gateway you have used to make your payment
  • the e-mail address which you provided the provider of payment services with
  • the transaction time.

If an e-mail message confirming a successful transaction has been delivered to you from the payment gateway, forward the message to us so that we could identify your transaction as quickly and accurately as possible.

3. If you have purchased your credit by a text message (SMS):

contact us using one of the options mentioned in Section I. hereinabove and send us:

  • your telephone number
  • the time your SMS was sent,

based on which we will be able to check whether or not the topping up has been successful.

It is essential for you to know that you must pre-negotiate with a model what you want to see in a paid private show through a free chat session.

Should a model fail to provide you with a show containing a pre-arranged content, or if you are not satisfied with the received service, contact us using one of the options mentioned in Section I. hereinabove. You will need the following details to do so:

  • the model's name
  • your user name
  • an exact description of your arrangement
  • the date of the private show.

In 24 hours following your report we will check our archives to find out whether:

  • the arrangement was actually made and whether it was bilateral
  • the arrangement was not in breach of the website rules
  • the model really violated the arrangement.

If these conditions are satisfied and the model failed to provide you with a show arranged in advance, we will return the credit that you spent for the show in question to you.

Click here for more information

In the event of any other faults or insufficiencies, contact us using one of the options mentioned in Section I. hereinabove. We will need the following details:

  • where the errors occurs (URL, e.g.: https://sexchat24.com/contact, the easiest way is to copy from the address bar of your browser)
  • a description of the error as precise as possible
  • the time of discovering the error
  • a screenshot of the page
  • if a registered user, the user name or the e-mail address used upon registration.

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